{
  "tickets": {
    "errors": {
      "sendMessage": "无法发送消息",
      "sendMessageRetry": "无法发送消息，请稍后重试。",
      "assign": "无法分配工单",
      "assignRetry": "无法分配工单，请稍后重试。",
      "delete": "无法删除工单",
      "deleteRetry": "无法删除工单，请稍后重试。",
      "updateStatus": "无法更新工单状态",
      "updateStatusRetry": "无法更新工单状态，请稍后重试。",
      "create": "无法创建工单",
      "createRetry": "无法创建工单，请稍后重试。",
      "validation": {
        "titleDescriptionRequired": "必须填写标题和描述",
        "resellerRequired": "请选择一个代理商"
      }
    },
    "confirm": {
      "delete": "确定要删除此工单吗？该操作无法撤销。"
    },
    "filters": {
      "status": {
        "all": "所有状态"
      },
      "priority": {
        "all": "所有优先级"
      },
      "unread": {
        "all": "所有消息",
        "unread": "未读消息",
        "read": "已读消息"
      }
    },
    "placeholders": {
      "filterByStatus": "按状态筛选",
      "filterByPriority": "按优先级筛选",
      "filterByReadStatus": "按阅读状态筛选"
    },
    "unreadMessages": "未读消息",
    "stats": {
      "total": "总计"
    },
    "actions": {
      "panelTitle": "管理员操作",
      "assigning": "正在分配...",
      "assignToMe": "分配给我",
      "changeStatus": "更改状态",
      "internalMessage": "作为内部消息发送",
      "scheduleFollowUp": "安排后续跟进",
      "reassignTicket": "重新指派工单"
    },
    "priority": {
      "low": "低",
      "medium": "中",
      "high": "高",
      "urgent": "紧急"
    },
    "status": {
      "open": "打开",
      "in_progress": "进行中",
      "waiting_response": "等待回复",
      "resolved": "已解决",
      "closed": "已关闭"
    },
    "category": {
      "technical": "技术",
      "billing": "账单",
      "account": "账户",
      "content": "内容",
      "other": "其他"
    },
    "create": {
      "title": "创建新工单",
      "description": "创建新的支持工单，用于测试或管理用途。",
      "labels": {
        "title": "标题",
        "description": "描述",
        "reseller": "代理商",
        "priority": "优先级",
        "category": "类别"
      },
      "placeholders": {
        "title": "输入工单标题",
        "description": "输入工单描述",
        "reseller": "选择代理商"
      },
      "submitting": "正在创建...",
      "submit": "创建工单"
    },
    "advanced": {
      "title": "高级筛选",
      "description": "应用更多筛选条件以缩小工单范围。",
      "labels": {
        "dateFrom": "起始日期",
        "dateTo": "结束日期"
      },
      "helper": "按创建日期范围筛选工单。留空表示显示所有日期。",
      "clear": "清除全部",
      "apply": "应用筛选"
    },
    "sort": {
      "title": "排序选项",
      "description": "选择工单的排序方式。",
      "labels": {
        "sortBy": "排序依据",
        "direction": "排序方向"
      },
      "options": {
        "newestFirst": "最新优先",
        "oldestFirst": "最旧优先",
        "priority": "优先级",
        "status": "状态",
        "unreadFirst": "未读优先"
      },
      "direction": {
        "descending": "降序",
        "ascending": "升序"
      },
      "reset": "恢复默认",
      "apply": "应用排序"
    },
    "common": {
      "cancel": "取消"
    }
  }
}