{
  "tickets": {
    "errors": {
      "sendMessage": "Failed to send message",
      "sendMessageRetry": "Failed to send message. Please try again.",
      "assign": "Failed to assign ticket",
      "assignRetry": "Failed to assign ticket. Please try again.",
      "delete": "Failed to delete ticket",
      "deleteRetry": "Failed to delete ticket. Please try again.",
      "updateStatus": "Failed to update ticket status",
      "updateStatusRetry": "Failed to update ticket status. Please try again.",
      "create": "Failed to create ticket",
      "createRetry": "Failed to create ticket. Please try again.",
      "validation": {
        "titleDescriptionRequired": "Title and description are required",
        "resellerRequired": "Please select a reseller"
      }
    },
    "confirm": {
      "delete": "Are you sure you want to delete this ticket? This action cannot be undone."
    },
    "filters": {
      "status": {
        "all": "All Status"
      },
      "priority": {
        "all": "All Priority"
      },
      "unread": {
        "all": "All Messages",
        "unread": "Unread Messages",
        "read": "Read Messages"
      }
    },
    "placeholders": {
      "filterByStatus": "Filter by status",
      "filterByPriority": "Filter by priority",
      "filterByReadStatus": "Filter by read status"
    },
    "unreadMessages": "Unread Messages",
    "stats": {
      "total": "Total"
    },
    "actions": {
      "panelTitle": "Admin Actions",
      "assigning": "Assigning...",
      "assignToMe": "Assign to Me",
      "changeStatus": "Change Status",
      "internalMessage": "Send as internal message",
      "scheduleFollowUp": "Schedule Follow-up",
      "reassignTicket": "Reassign Ticket"
    },
    "priority": {
      "low": "Low",
      "medium": "Medium",
      "high": "High",
      "urgent": "Urgent"
    },
    "status": {
      "open": "Open",
      "in_progress": "In Progress",
      "waiting_response": "Waiting Response",
      "resolved": "Resolved",
      "closed": "Closed"
    },
    "category": {
      "technical": "Technical",
      "billing": "Billing",
      "account": "Account",
      "content": "Content",
      "other": "Other"
    },
    "create": {
      "title": "Create New Ticket",
      "description": "Create a new support ticket for testing or administrative purposes.",
      "labels": {
        "title": "Title",
        "description": "Description",
        "reseller": "Reseller",
        "priority": "Priority",
        "category": "Category"
      },
      "placeholders": {
        "title": "Enter ticket title",
        "description": "Enter ticket description",
        "reseller": "Select a reseller"
      },
      "submitting": "Creating...",
      "submit": "Create Ticket"
    },
    "advanced": {
      "title": "Advanced Filters",
      "description": "Apply additional filters to narrow down your ticket search.",
      "labels": {
        "dateFrom": "Date From",
        "dateTo": "Date To"
      },
      "helper": "Filter tickets by creation date range. Leave fields empty to show all dates.",
      "clear": "Clear All",
      "apply": "Apply Filters"
    },
    "sort": {
      "title": "Sort Options",
      "description": "Choose how to sort your tickets.",
      "labels": {
        "sortBy": "Sort By",
        "direction": "Direction"
      },
      "options": {
        "newestFirst": "Newest First",
        "oldestFirst": "Oldest First",
        "priority": "Priority",
        "status": "Status",
        "unreadFirst": "Unread First"
      },
      "direction": {
        "descending": "Descending",
        "ascending": "Ascending"
      },
      "reset": "Reset to Default",
      "apply": "Apply Sort"
    },
    "common": {
      "cancel": "Cancel"
    }
  }
}